Shipping Policy
Last Updated: March 6, 2026
Thank you for shopping with Sukhaaura. We are committed to preparing and delivering fresh traditional sweets and food products with care. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order on https://sukhaaura.com, you agree to the terms outlined in this policy.
1. Order Processing
All products at Sukhaaura are freshly prepared. Orders are processed only after successful payment confirmation.
Order preparation typically begins shortly after an order is placed. Because our products are freshly made food items, orders may require a preparation period before shipping.
Estimated Processing Time
Orders are usually processed within 1–2 business days, depending on product availability and order volume.
During festive seasons or high-demand periods, preparation time may be slightly longer.
2. Shipping Locations
Sukhaaura currently ships orders within India. Shipping availability may vary depending on courier service coverage.
If a delivery location is not serviceable by our logistics partners, the order may be cancelled and a refund will be initiated.
3. Delivery Time
Delivery timelines depend on the shipping destination and courier partner.
Estimated Delivery Time
- Local / Nearby Cities: 2–4 business days
- Other Cities: 3–7 business days
These delivery timelines are estimates and may vary due to external factors such as weather conditions, logistics delays, or high shipping demand.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during the checkout process before order confirmation.
From time to time, Sukhaaura may offer promotional shipping offers such as free delivery on selected orders.
5. Packaging
We take special care to package all products securely to maintain quality and freshness during transit.
Our packaging is designed to:
- Protect the product during shipping
- Maintain hygiene standards
- Reduce the risk of damage during transport
Despite careful packaging, minor variations in product shape may occur as many items are handmade.
6. Delivery Responsibility
Once an order is shipped, delivery is handled by third-party logistics partners.
Customers are responsible for:
- Providing a correct delivery address
- Ensuring availability to receive the package
- Providing accurate contact information for delivery coordination
If delivery fails due to incorrect address details or recipient unavailability, Sukhaaura cannot guarantee reshipping or refunds.
7. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Courier service delays
- Weather disruptions
- Transportation issues
- Public holidays or regional restrictions
Sukhaaura is not responsible for delays caused by third-party courier services.
8. Damaged Packages
If your order arrives damaged or tampered with, please notify us within 24 hours of delivery.
To report an issue, please provide:
- Order number
- Clear photos of the product and packaging
- Description of the issue
After review, we may offer a replacement or appropriate resolution depending on the situation.
9. Delivery of Perishable Products
Since many Sukhaaura products are food items prepared fresh, we recommend consuming them as soon as possible after delivery to ensure the best taste and quality.
Customers should follow any storage instructions provided with the product.
10. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Email: Info@sukhaaura.com
Website: https://sukhaaura.com
By placing an order on Sukhaaura, you acknowledge and agree to this Shipping Policy.