Refund & Cancellation Policy

Last Updated: March 6, 2026

Thank you for shopping with Sukhaaura. We specialize in preparing fresh traditional food products made to order. Because our products are food items that are prepared specifically for each order, our refund and cancellation policies are designed to ensure fairness while preventing unnecessary food wastage.

Please read the following policy carefully before placing an order.

1. Order Cancellation Policy

Customers may cancel an order only before the order preparation process has started.

Once the preparation of food products begins, the order cannot be cancelled because the items are freshly prepared and cannot be reused or resold.

Cancellation Window

Orders can typically be cancelled within 1 hour of placing the order, provided that preparation has not yet started.

To request a cancellation, please contact us immediately with your order details.

If the order has already entered the preparation or packing stage, cancellation requests will not be accepted.

2. No Cancellation After Preparation

All products sold on Sukhaaura are freshly prepared food items. Once preparation begins:

  • The order cannot be cancelled
  • The order cannot be modified
  • The order cannot be refunded

This policy helps prevent food wastage and ensures operational efficiency.

3. Refund Policy

Refunds will only be considered under the following circumstances:

Eligible Refund Situations

Refunds may be issued if:

  • The order was not delivered due to our error
  • The wrong product was delivered
  • The product was significantly damaged during delivery

In such cases, customers must notify us within 24 hours of delivery with clear photos and order details.

After verification, we may offer:

  • A replacement product, or
  • A partial or full refund, depending on the situation.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after placing the order
  • Incorrect address provided by the customer
  • Delivery failure due to unavailable recipient
  • Minor variations in product appearance (as traditional sweets are handmade)
  • Delay caused by courier or logistics partners beyond our control

5. Order Modification

Order modifications (such as changing products, quantities, or delivery address) may be accepted only before preparation begins.

Once the order enters the preparation stage, changes cannot be made.

6. Delivery Issues

If you experience any issues with your order delivery, please contact us within 24 hours of receiving the order.

We may request:

  • Order number
  • Photos of the product and packaging
  • Description of the issue

This helps us investigate and resolve the issue quickly.

7. Contact for Refund or Cancellation Requests

For cancellation or refund-related requests, please contact us at:

Email: Info@sukhaaura.com
Website: https://sukhaaura.com

Please include your order number and order details when contacting us.

8. Policy Acceptance

By placing an order on Sukhaaura, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

This policy is designed to ensure fairness to both our customers and our food preparation process.